Dear Coco Privacy Policy

At Dear Coco, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and share information about you when you visit or make a purchase from our site.

1. Data Controller
Dear Coco Limited, our UK-registered company, is the data controller of your personal data. 


2. Information We Collect
We collect various types of information from visitors to our website, including:

  • Personal Data: This may include your name, email address, shipping and billing address, payment information, and any other details you provide when making a purchase, contacting us about our coffee trucks or coffee bars, applying for a franchise, or subscribing to our newsletter.
  • Device Information: When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, time zone, and some of the cookies installed on your device.
  • Usage Data: We may collect information about how you interact with our site, including the pages you visit, links clicked, and the time you spend on each page.

3. How We Use Your Information
We use the information we collect for the following purposes:

  • Processing Orders: To process and deliver your orders, including managing payments and deliveries, and providing you with order updates.
  • Communication: To contact you regarding your orders, customer support requests, coffee truck or coffee bar enquiries, all other enquiries, and to send marketing communications if you have opted in.
  • Coffee Truck and Coffee Bar Enquiries: To respond to and process enquiries, including franchise applications and registrations of interest.
  • Improvement of Services: To better understand how you use our website and to make improvements to our offerings and customer experience.
  • Legal Compliance: To comply with any legal obligations or requests from regulatory authorities.

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4. Sharing Your Information
We may share your personal information with trusted third-party service providers who assist us in operating our website, transacting orders, conducting our business, or servicing you, including:

  • Payment and e-commerce providers
  • Shipping companies
  • Marketing platforms 

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We will never sell your personal data to third parties. However, we may disclose your personal data to comply with legal obligations, enforce our Terms of Service, or protect the rights, property, or safety of Dear Coco, our customers, partners or others.

5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device and allow us to remember certain information about your visit.

  • Essential Cookies: These cookies are necessary for the operation of the website.
  • Analytical Cookies: We use these cookies to track and understand website usage, and improve performance.
  • Marketing Cookies: These cookies may be used to deliver ads that are relevant to your interests.

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You can manage your cookie preferences through your browser settings.

6. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights regarding your personal data:

  • Access: You have the right to request access to your personal data and to receive a copy of the data we hold about you.
  • Rectification: You have the right to request correction of any inaccurate or incomplete data.
  • Erasure: You have the right to request that we delete your personal data, under certain conditions.
  • Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Portability: You have the right to request the transfer of your personal data to another organisation or directly to you, under certain conditions.
  • Objection: You have the right to object to the processing of your personal data if it is being processed based on our legitimate interests or for direct marketing purposes.

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To exercise any of these rights, please contact us here.

7. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

8. International Data Transfers
If you are located outside of the United Kingdom, your information may be transferred to and processed in the UK or other countries where our service providers are located. We ensure that such transfers comply with applicable data protection laws, including GDPR, by implementing appropriate safeguards, such as standard contractual clauses.

9. Security of Your Data
We use industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no internet-based site can be 100% secure, and we cannot be held responsible for unauthorised or unintended access beyond our control.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us here.