Dear Coco Terms & Conditions

Welcome to www.dearcoco.com (the “Website”). The Website is operated by Dear Coco Limited, a UK-registered company (company number 14729835). By accessing or using the Website, you agree to be bound by these Terms and Conditions (the “Terms”). Please read them carefully before using the Website. If you do not agree with these Terms, you should not use the Website.

1. Company Information
Dear Coco Limited (“we”, “us”, “our”) operates coffee trucks and coffee bars, sells coffee truck franchises, and offers coffee and other products, both at our physical locations and through this Website. Dear Coco Limited is registered in the United Kingdom.

Our registered office address is: Unit 2.13, Barley Mow Centre, 10 Barley Mow Passage, London, England, W4 4PH.

2. Intellectual Property
All content on this Website, including but not limited to text, images, graphics, logos, and trademarks, is the intellectual property of Dear Coco Limited unless otherwise stated.

  • Registered Trademarks: "Dear Coco" and the coffee truck brandmark and icon are registered trademarks of Dear Coco Limited.
  • Registered Design: "Dear Coco Inside" is a registered design of Dear Coco Limited.
  • Other Trademarks: "Brewing a Love Letter" and "Let's Brew" are also trademarks of Dear Coco Limited.

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You may not reproduce, distribute, modify, or exploit any content on this Website for commercial purposes without express written permission from Dear Coco Limited.

3. Use of the Website
You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website. Prohibited behavior includes:

  • Using the Website to commit fraud or for any unlawful purpose.
  • Engaging in any conduct that could damage the Website or disrupt its operation.

4. Products and Services
The Website allows you to:

  • Learn about Dear Coco Limited and our services.
  • Enquire about our coffee trucks and coffee bars.
  • Submit an application or register your interest in becoming a Dear Coco franchisee.
  • Purchase coffee and other products online.

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By placing an order on the Website, you agree to the following:

  • All orders are subject to availability.
  • We reserve the right to refuse or cancel an order for any reason, including errors in pricing or product descriptions.
  • Prices for our products are subject to change without notice.

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5. Franchise Enquiries and Applications
If you express interest in becoming a Dear Coco franchisee or submit a franchise application through the Website, you acknowledge that:

  • Submission of an application or interest form does not guarantee approval or acceptance into our franchise program.
  • All applications are subject to a formal review process and may require additional information.

We reserve the right to approve or reject any franchise application at our sole discretion.

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6. Social Media and User-Generated Content
Dear Coco Limited operates social media accounts on various platforms, and we encourage our followers and friends to interact with us. However, any content you submit to us via social media or through the Website must adhere to the following:

  • You retain ownership of any content you submit, but by submitting content, you grant Dear Coco Limited a worldwide, royalty-free, perpetual, and non-exclusive license to use, reproduce, modify, and display your content.
  • You must not submit any content that is defamatory, offensive, or infringes on the rights of any third party.

We reserve the right to remove or modify any user-generated content that violates these Terms or our standards.

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7. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Website, you consent to the collection and use of your information as described in the Privacy Policy. You can review our Privacy Policy here.

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8. Limitation of Liability
While we strive to provide accurate and up-to-date information on the Website, Dear Coco Limited does not warrant the completeness, accuracy, or reliability of any content or product descriptions on the Website.

To the maximum extent permitted by law, we will not be liable for any damages arising from your use of the Website, including, but not limited to:

  • Direct, indirect, incidental, or consequential damages.
  • Loss of profits, revenue, or data.
  • Damages resulting from errors, inaccuracies, or omissions in content.

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9. Changes to the Terms and Conditions
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for updates.

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10. Termination
We reserve the right to terminate or suspend your access to the Website, without prior notice or liability, for any reason, including breach of these Terms.

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11. Governing Law
These Terms and your use of the Website are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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12. Contact Us
If you have any questions about these Terms, please contact us here.

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